Terms & Conditions — 19jili Casino

1 Acceptance of Terms

These Terms & Conditions govern your access to and use of the 19jili Casino website, mobile platform, games, promotions, and all related services (collectively, the "Platform"). By registering an account with 19jili, making a deposit, or participating in any game or promotion offered on the Platform, you unconditionally accept these Terms.

These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these documents, these Terms shall prevail unless otherwise stated.

19jili reserves the right to update, modify, or replace any part of these Terms at any time. Continued use of the Platform following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2 Eligibility

To register and use the 19jili platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines, and 19jili strictly enforces this requirement.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must be legally permitted to participate in online gambling activities under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, director, officer, or agent of 19jili, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the 19jili platform for any reason.

By registering an account, you represent and warrant that you meet all eligibility requirements listed above. Providing false information to circumvent eligibility requirements is a material breach of these Terms and may result in permanent account suspension and forfeiture of all funds.

3 Account Registration

To access the full features of the 19jili platform, you must create a registered account. The following rules apply to all 19jili accounts:

• One Account Per Person: Each player is permitted to hold only one (1) active account on the 19jili platform. Creating multiple accounts — whether under the same name, different names, or using different contact details — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of balances.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, and valid contact details. You are responsible for keeping this information up to date.
• Account Security: You are solely responsible for maintaining the confidentiality of your 19jili login credentials (username and password). You must not share your account credentials with any third party. 19jili will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• Identity Verification (KYC): 19jili may require you to complete identity verification (Know Your Customer / KYC) procedures at any time, including before processing withdrawals. Acceptable documents include a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, or voter's ID). Failure to complete KYC within the required timeframe may result in account suspension.
• Account Suspension: 19jili reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where there is suspicion of fraud, money laundering, bonus abuse, or any other violation of these Terms.

4 Deposits & Withdrawals

All financial transactions on the 19jili platform are conducted in Philippine Peso (PHP / ₱). The following terms apply to deposits and withdrawals:

4.1 Deposits. 19jili accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as listed on the Platform from time to time. Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposits are generally credited to your 19jili account balance instantly or within a few minutes, subject to the processing times of the relevant payment provider.

4.2 Withdrawals. Withdrawal requests are processed subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to a payment method registered in your name. 19jili does not process withdrawals to third-party accounts.
• Minimum withdrawal amounts apply and are displayed in the cashier section of your account.
• Withdrawals of bonus funds are subject to applicable wagering requirements being met in full before the funds become withdrawable.
• 19jili reserves the right to conduct additional security checks before processing any withdrawal, which may result in processing delays.

4.3 Currency. All balances, bets, winnings, and transactions on the 19jili platform are denominated in Philippine Peso (PHP). 19jili is not responsible for any currency conversion fees charged by your bank or payment provider.

4.4 Dormant Accounts. An account that has had no login activity for a period of twelve (12) consecutive months may be classified as dormant. 19jili reserves the right to apply an administrative fee to dormant accounts in accordance with applicable regulations. You will be notified before any such fee is applied.

5 Bonuses & Promotions

19jili offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, as well as any specific terms and conditions attached to each individual promotion:

• Bonuses are available to eligible registered players only. 19jili reserves the right to determine eligibility at its sole discretion.
• All bonuses are subject to wagering requirements. The specific wagering requirement for each bonus will be stated in the promotion's terms. Bonus funds and any winnings derived from bonus funds cannot be withdrawn until the applicable wagering requirement has been met in full.
• Only one bonus may be active at a time unless otherwise stated in the specific promotion terms.
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied.
• 19jili reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. If a bonus is cancelled, any wagering requirements already in progress will be voided.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts, using automated betting strategies, or exploiting game mechanics to meet wagering requirements with minimal risk — will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.

6 Game Rules & Fair Play

All games available on the 19jili platform are governed by individual game rules, which are accessible within each game. By participating in any game, you agree to be bound by the applicable game rules.

6.1 Random Number Generation. All 19jili Casino games that rely on random outcomes use certified Random Number Generator (RNG) technology. The RNG ensures that all game outcomes are statistically random and independent of previous results. 19jili does not manipulate game outcomes.

6.2 Malfunction Policy. In the event of a technical malfunction, system error, or game interruption, 19jili reserves the right to void any affected bets or game rounds. Any winnings generated as a result of a technical error or malfunction are void and will not be paid out. 19jili will make reasonable efforts to restore affected accounts to their pre-malfunction state.

6.3 Bet Limits. Minimum and maximum bet limits apply to all games and are displayed within each game interface. 19jili reserves the right to adjust bet limits at any time.

6.4 Disputed Results. If you believe a game result is incorrect, you must contact 19jili support within seventy-two (72) hours of the disputed event. 19jili's decision on all disputed game results is final and binding.

7 Prohibited Conduct

The following conduct is strictly prohibited on the 19jili platform and constitutes a material breach of these Terms:

• Registering more than one account, or assisting another person in doing so.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities in any game or platform feature. Any winnings obtained through exploitation of a bug are void.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to gain an unfair advantage.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the 19jili platform.
• Harassing, threatening, or abusing 19jili staff or other players through any communication channel.

19jili reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, and to withhold or forfeit any funds in such accounts pending investigation. 19jili may also report suspected illegal activity to the relevant Philippine authorities.

8 Responsible Gaming

19jili is committed to promoting responsible gaming and providing a safe environment for all players. We recognize that for some individuals, gambling can become problematic, and we take our duty of care seriously.

The following responsible gaming tools are available to all 19jili players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control your spending.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the 19jili platform. During a self-exclusion period, you will not be able to log in or access your account.
• Reality Checks: Enable periodic pop-up reminders showing your session duration and net gaming activity.

To activate any of these tools, contact 19jili support via live chat or visit our Responsible Gaming page. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

9 Intellectual Property

All content on the 19jili platform — including but not limited to the 19jili name, logo, trademarks, game graphics, software, text, images, audio, video, and the overall look and feel of the Platform — is the exclusive property of 19jili or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from 19jili.
• Use the 19jili name, logo, or trademarks in any manner that could cause confusion or imply endorsement.
• Create derivative works based on any Platform content.
• Use any data mining, scraping, or similar data extraction tools on the Platform.

Any unauthorized use of 19jili's intellectual property is a violation of these Terms and may constitute an infringement of applicable intellectual property laws.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 19jili, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits due to technical malfunctions, system errors, or interruptions in service.
• Unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Any delay in processing deposits or withdrawals caused by third-party payment providers such as GCash, PayMaya, BPI, BDO, or Metrobank.
• Any loss or damage arising from your reliance on information provided on the Platform.

The Platform is provided on an "as is" and "as available" basis. 19jili makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or fitness for a particular purpose. 19jili does not guarantee that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

Nothing in these Terms shall limit or exclude 19jili's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

11 Privacy & Data Protection

19jili collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

19jili implements industry-standard security measures, including SSL encryption, to protect your personal and financial data. However, no method of transmission over the internet is completely secure, and 19jili cannot guarantee the absolute security of your data.

19jili will not sell, rent, or share your personal data with third parties except as described in the Privacy Policy or as required by applicable Philippine law or regulatory authorities.

12 Amendments to These Terms

19jili reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 19jili will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 19jili platform after any amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting 19jili support.

13 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with 19jili informally by contacting our support team. 19jili will make reasonable efforts to resolve disputes amicably within thirty (30) days of receiving written notice of the dispute.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 19jili support team:

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact support directly via live chat for immediate assistance.