Privacy Policy — 19jili Casino

1 Introduction

19jili Casino operates the online gaming platform accessible at https://19jili.net, serving players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We understand that when you share your personal information with us, you are placing your trust in 19jili, and we take that responsibility seriously.

This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It governs all personal data collected, processed, and stored by 19jili in connection with the operation of our platform.

This Policy applies to all users of the 19jili platform, including registered players, visitors who browse without registering, and any person who contacts 19jili through our support channels. Please read this Policy carefully. If you do not agree with any part of this Policy, you should discontinue use of the 19jili platform.

2 Personal Data We Collect

19jili collects the following categories of personal data from users of the platform:

2.1 Identity & Contact Information

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address

2.2 Identity Verification (KYC) Documents

• Copies of government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, voter's ID)
• Proof of address documents
• Selfie or facial verification images where required

2.3 Financial Information

• GCash account details, PayMaya account details, or bank account information (BPI, BDO, Metrobank, and others) used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source of funds information where required for compliance purposes

2.4 Gaming Activity Data

• Game history, bet amounts, win/loss records
• Session duration and frequency of play
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, links clicked, and time spent on the platform
• Login timestamps and session data

2.6 Communications Data

• Records of your communications with 19jili customer support (live chat transcripts, email correspondence)
• Survey responses and feedback submitted to 19jili

3 How We Collect Your Data

19jili collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the 19jili platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Information received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention services, and regulatory authorities where permitted by law.

4 How We Use Your Personal Data

19jili uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 19jili account, including verifying your identity and age (21+ requirement).
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of 19jili platform features.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, including anti-money laundering (AML) obligations, KYC requirements, and reporting obligations to regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you information about 19jili promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the 19jili platform.

5 Legal Basis for Processing

19jili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the 19jili gaming platform and related services).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for 19jili's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

19jili does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist 19jili in verifying player identities.
• Fraud Prevention Services: Service providers who assist 19jili in detecting and preventing fraudulent activity.
• IT & Platform Service Providers: Cloud hosting, data storage, and technical infrastructure providers who process data on 19jili's behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 19jili's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7 Cookies & Tracking Technologies

19jili uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit a website.

19jili uses the following types of cookies:

• Essential Cookies: Necessary for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Performance Cookies: Used to collect anonymous data about how players use the 19jili platform, helping us identify and fix performance issues.
• Functional Cookies: Used to remember your preferences, such as language settings and display options.
• Analytics Cookies: Used to understand aggregate usage patterns and improve the platform experience.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 19jili platform. By continuing to use the platform after being notified of our cookie use, you consent to our use of cookies as described above.

8 Data Retention

19jili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account data and KYC documents are retained for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for one (1) year following account closure.

When personal data is no longer required, 19jili will securely delete or anonymize it in accordance with our internal data retention procedures.

9 Data Security

19jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 19jili platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data within 19jili is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Data Storage: Personal data is stored on secure servers with appropriate physical and logical access controls.
• Regular Security Audits: 19jili conducts regular security assessments and vulnerability testing to identify and address potential risks.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 19jili accounts for an additional layer of security.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 19jili will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 19jili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 19jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 19jili holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 19jili's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 19jili has violated your data privacy rights.

To exercise any of these rights, please contact the 19jili Data Privacy Officer using the contact details provided in Section 13 of this Policy. 19jili will respond to all verified data subject requests within thirty (30) days of receipt.

11 Children's Privacy

The 19jili platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal age for casino-style gambling in the Philippines. 19jili does not knowingly collect personal data from individuals under the age of 21.

If 19jili becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings generated by an underage player will be forfeited.

If you are a parent or guardian and believe that your child has provided personal data to 19jili, please contact us immediately using the details in Section 13 so that we can take appropriate action.

12 Changes to This Privacy Policy

19jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, 19jili will notify registered players via email or through a prominent notice on the platform. Your continued use of the 19jili platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 19jili is protecting your personal data.

13 Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 19jili, please contact our Data Privacy Officer:

For complaints regarding 19jili's data privacy practices that have not been resolved to your satisfaction, you may also contact the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page or contact support directly via live chat.